Refund Policy

Effective Date: January 2025

We aim to provide a fair and transparent refund experience for premium face analysis purchases made on FaceAnalysis.org.

1. Refund Eligibility

• Premium Analysis (One-Time Purchase): Eligible for a refund within 7 days of purchase if there was a technical issue preventing you from receiving your results.
• Service Not as Described: If the premium analysis results do not match the features described on our website, you may request a refund within 7 days.
• Technical Failures: If the analysis failed to complete due to system errors and you did not receive results, you are eligible for a full refund.
• Duplicate Charges: If you were accidentally charged multiple times for the same analysis, the duplicate charges will be refunded immediately.
• Fraud or Unauthorized Charges: Contact [email protected] immediately if you notice unauthorized charges.

2. Ineligible Cases

• Completed Analysis: If you successfully received your premium analysis results and they were delivered as described, refunds are not available.
• Subjective Dissatisfaction: Refunds are not granted based on disagreement with beauty scores or analysis results, as these are generated by AI algorithms.
• Photo Quality Issues: If poor photo quality (blurry, dark, angled) affected results, refunds are not available. We recommend using clear, well-lit, front-facing photos.
• Changed Mind: After receiving complete results, refunds for simply changing your mind are not available (unless required by local consumer protection laws).
• Abuse of Refund Process: Repeated refund claims or abuse of the refund system may result in denial and account restrictions.

3. Refund Process

1. Submit Request: Use our Refund Application page or email us directly at [email protected].
2. Provide Details: Include your order number (found in payment confirmation or results URL), purchase date, and detailed reason for the refund request.
3. Review Period: We will review your request within 1-2 business days and respond via email.
4. Refund Issuance: Approved refunds are processed within 5-7 business days and issued to the original payment method.
5. Confirmation: You will receive an email confirmation once the refund has been processed.

4. Consumer Rights

This refund policy does not affect your statutory rights under applicable consumer protection laws. Depending on your location, you may have additional rights including:

• Right to cancel within a cooling-off period (e.g., 14 days in the EU)
• Right to refund for defective digital content
• Right to dispute charges with your payment provider

5. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by emailing additional details to [email protected]
• File a dispute with your payment provider or credit card company
• Seek resolution through applicable consumer protection agencies in your jurisdiction

6. Contact Information

Email: [email protected]

Website: FaceAnalysis.org

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be indicated by updating the "Effective Date" above. Continued use of our service after changes constitutes acceptance of the updated policy.