Refund Application

Effective Date: January 2025

Please provide the information below so we can review your request faster. You can also email us directly at [email protected].

How to Request a Refund

To request a refund for your premium face analysis purchase, please email us directly. Include your order number and a brief reason for the request so we can assist you quickly.

Note: Refunds are typically processed within 5-7 business days for eligible cases according to our refund policy.
Required Information:
  • Order Number: Found in your payment confirmation or premium results URL
  • Purchase Date: Approximate date of your premium analysis purchase
  • Reason for Refund: Brief explanation (e.g., technical issue, service not as expected)
  • Email Used: Email address used during checkout (if applicable)
Contact Information:

Email: [email protected]

Email Support View Refund Policy
Common Refund Reasons
Technical Issues

Analysis failed to complete, payment charged but no results received, or system errors.

Service Not as Expected

Results quality below expectations or features not matching description.

Duplicate Charge

Accidentally charged multiple times for the same analysis.

Changed Mind

Decided not to use the premium analysis service within eligible timeframe.

Refunds are handled via email only. We will assess each case according to our Refund Policy and applicable consumer protection laws. Response time is typically 1-2 business days.